Shipping and Returns Policy for Maximinimal Dress

At Maximinimal Dress, we are committed to providing a seamless and considered experience from the moment you discover a piece to long after it arrives at your door. Our shipping and returns policies are designed with clarity, responsibility, and care—for both our customers and the environment—at their core.

Our Shipping Philosophy: Careful and Considered Delivery

We believe that beautiful garments deserve a thoughtful journey. Each order from maximinimaldress.com is processed, prepared, and packaged with meticulous attention in our studio. We partner with reputable logistics providers to ensure your package is handled with care throughout its transit.

Once your order is placed, you will receive an email confirmation. When your parcel is on its way, we will send you a shipping notification with tracking information, allowing you to follow its journey to you. We insure every shipment during transit for your peace of mind. Please note that a signature is required upon delivery. This ensures your package is safely received, at which point responsibility for the items passes to you. If you specify an alternative recipient, their signature will serve as proof of delivery.

For international orders shipped outside of the European Union, please be aware that local customs authorities may apply import duties, taxes, or fees. These charges are the responsibility of the recipient and are not included in our product or shipping prices. We cannot predict these costs, and they must be settled for the package to clear customs. We recommend contacting your local customs office for specific information.

Our Returns Process: Mindful and Responsible

We encourage conscious consumption and design our pieces to be lasting staples in your wardrobe. However, we understand that sometimes a return is necessary. Our policy is structured to be fair while acknowledging the environmental impact of logistics.

You have the right to return any unworn, unwashed, and undamaged item in its original condition within 14 days of receiving your order. All original tags, labels, and protective seals must be intact and attached. For footwear, we request that you try them on a carpeted surface only to preserve their condition. Shoes must be returned in their original, undamaged shoebox, which is considered part of the product. We ask that you place this shoebox inside another protective shipping box to prevent damage during the return transit.

To initiate a return, please use our dedicated online returns portal, which provides instructions and generates the necessary shipping documents. We recommend using this service for a smooth process. A return fee may apply to cover the cost of processing, inspection, and restocking. This small fee helps us manage the environmental footprint associated with returns and supports our commitment to sustainable operations.

Once we receive your return at our studio, our team will conduct a careful quality inspection. If the items meet our return conditions, we will process your refund to the original method of payment. Please allow a reasonable processing period for the refund to appear in your account. Please note that any original shipping charges are non-refundable, and we cannot refund any import duties or taxes you may have incurred.

What Happens to Returned Items?
Our commitment to sustainability extends beyond the point of sale. The majority of a garment’s environmental impact occurs during production. Therefore, we believe in maximizing the lifecycle of every piece. Returned items that are in impeccable, mint condition are carefully prepared and made available for a new home. Items with minor imperfections are individually assessed and, where possible, repaired by our tailoring partners. Fabrics or items that cannot be resold are creatively repurposed or responsibly handled, aligning with our mission to minimize waste.

Damaged or Defective Items
Every Maximinimal Dress item undergoes a thorough quality check before it leaves our care. In the rare event you receive an item that is damaged or defective, please contact our customer service team immediately. We will gladly arrange for a replacement if available, or provide a full refund, including any applicable return shipping costs. We ask that you inspect your items promptly upon delivery.

By shopping with Maximinimal Dress, you are not only acquiring a carefully crafted garment but also supporting a business built on principles of transparency and thoughtful practice. We are here to assist you with any questions regarding your order, delivery, or returns. Thank you for being part of our story.